Our Shipping Policy
Shipping
All orders are dispatched from our warehouse in Gurgaon, India. Once we receive your order, we start working on it right away! Your order can take between 2-10 business days to arrive, based on your location. Please note shipping speed comes into effect once your order has been processed from our end (usually dispatched within 1-3 day).
Delivery delays can occasionally occur around public holidays or at other times due to unforeseen circumstances.
Please note we are not responsible for any shipping delays as it is handled by a third-party vendor. If you do not receive your order within 15 business days please send us an email at grey.area.of.us@gmail.com
International Shipping-
We currently ship in India. However, if you like our stuff and are from a different country just send a mail at grey.area.of.us@gmail.com and we will try to accommodate your order if circumstances allow.
Return/ Exchange/Refund
Policy
All sales are final unless the item is damaged. If the item is damaged, write to us at grey.area.of.us@gmail.com within 48 hours of receiving your order. Please provide your order number, description of the issue, and attach an unboxing video of your order received so that we can review it. The following details should be clearly visible in the unboxing video:
- The packaging (if the outer packaging is damaged, please show that as well)
- The damaged product
If your order qualifies for a return or exchange, we will ship out the replacement item as soon as possible. If the item is out of stock, we will ship them to you as soon as it’s back in stock. In case your item won’t be restocked, we will refund you.
To be eligible for a refund or exchange, your item must be unused and it must also be in the original packaging.
If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed within 10-15 business days.
Please note, if there’s an unexpected delay you should contact your respective bank.
Also take into account that we are a small business, the shipping money will be refunded as well, while initiating a return or an exchange, we will not be paying for the shipping cost required to send the item from the customer's location to our warehouse.
In all cases of exchange, return and refund the original product must be sent back to us.
Privacy Policy
Trust Us with Your Information
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.greyareaofus.com .
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. https://support.wix.com/en/article/cookies-and-your-wix-site
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at grey.area.of.us@gmail.com